VMTool update steps on Horizon VDI Parent VM

VMTool update steps on Horizon VDI Parent VM


The order should be as follows:
1 - Turn on the parent VM  and login
2 - Uninstall VMware Horizon Agent and reboot
3 - Uninstall VMware Tools and reboot
4 - Delete the following registry keys and directories if applicable(dependant on Guest OS), then reboot the VM:
HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\VMware Tools
HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\VMware VDM
<C:\Program Files\VMware\VMware View\*.*>
<C:\Documents and Settings\All Users\Application Data\VMware\VDM\*.*> 
<C:\Program Files\VMware\VMware Tools\*.*> 
5  - Install VMware Tools, then reboot
6 - Install VMware Horizon Agent and reboot
7 - Log back in and open CMD and type ipconfig /release, then shutdown the VM
8  - Take a snapshot and recompose the pool



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https://kb.vmware.com/s/article/2118048

installation order of End User Computing Agents for Horizon View, Dynamic Environment Manager, and App Volumes (2118048)

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 Purpose

Installation of various user experience, environment and VDI agents can cause unexpected issues of fail completely if installed in the incorrect order.

 Resolution

In order to ensure the correct interoperability between components, follow the installation order as documented:

1.       Hypervisor Tools

·         For VMware Tools installation, see General VMware Tools installation instructions (1014294).

·         For physical desktops, skip this step.

·         For VMs running on other hypervisors, please consult the developers website for any required tool installations.
 

2.       VDI Agent

·         For VMware Horizon Agent installation, see Install Horizon Agent on a Virtual Machine.

·         For other VDI deployments, please consult the developers website for required agent installation instructions.

·         For non-VDI environments, skip this step.
 

3.       VMware Dynamic Environment Manager (DEM) Agent 

·         If VMware DEM is not deployed in the environment, skip this step.
 

4.       VMware App Volumes Agent

·         If VMware App Volumes is not deployed in the environment, skip this step.

Note: The following needs to be considered when updating a master image.

·         When installing App Volumes Agent, ensure that the installation user is not affected by a DEM GPO.

·         The App Volumes Agent will virtualise the root of the C drive and most registry keys.  Therefore, before installing updates or new software, you should uninstall the App Volumes Agent and reboot the VM.

·         Once the master image updates are complete, reinstall the App Volumes Agent and login to the master image after the reboot.  Then, login to App Volumes Manager and search for the machine in Directory -> Computers.  Ensure that the Agent Version is correct and the Last Boot time is current.